Galaxy S3 problems: What users complain about the most ~ Hightech-IT

Have you encountered any problems with Samsung’s flagship Android smartphone? We take a look at some of the most vexing Galaxy S3 issues and see if we can find solutions or workarounds for you.

Some people felt it was too big, but the Samsung Galaxy S3 has been selling steadily since it first hit the market back in May. Samsung sold 20 million Galaxy S3 handsets in its first 100 days and it has become the poster child for Google’s Android operating system. Several months down the line, the Galaxy S3 continues to surpass expectations in terms of sales, but no device is flawless.

Let’s take a closer look at some of the biggest Galaxy S3 problems. These are the most commonly seen complaints from people around the world, and in each case we’ll try to offer up a useful workaround or solution.

Battery drain

Problem: Disappointing battery life is the Achilles heel of all smartphones, but some people have encountered a surprising battery drain on the Galaxy S3, even when the phone is not in use.

The international version of the Galaxy S3 has a flaw. The battery drain on standby issue is complicated by a miscalculation in the power profile which shows Cell standby eating a lot more power than it actually is. This doesn’t account for the drain it just means that the stats are wrong.

Some people with the U.S. and international versions have also reported an actual excessive battery drain on the Galaxy S3 when in standby. Having apps running in the background and features such as Wi-Fi, mobile data, Bluetooth, and push email turned on is obviously going to have an impact. If your Galaxy S3 is draining fast when not in use, then it can be tricky to find the culprit. It could be down your carrier or that you get poor service in your home; it could be Chrome; it could be email or LTE. Luckily there are some solutions you can try.

Solutions: If you have Chrome installed, fire it up and choose Settings > Developer tools and then uncheck Enable Tilt Scrolling.

Some people have reported huge battery savings by turning off LTE in Settings > More settings > Mobile networks > Network mode. There’s a theory that if you don’t have LTE in your area, the battery drains faster because the phone keeps searching for it. Having Wi-Fi turned on all the time can actually help because it uses a lot less power than connecting to a mobile network, but you have to be in range of a Wi-Fi network or the search for a connection will have a similar draining effect.

Some people believe that Samsung’s preinstalled apps could eat a lot of battery life even if you’re not using them. Some users reported success after disabling their Samsung account and various Samsung apps. Go to Settings > Applications manager and choose the All tab then disable Samsung Account, Samsung Backup, Samsung Apps, Samsung Cloud Data Relay along with anything else on the list you don’t use. The disabled apps drop to the bottom of the All list so you can always enable them again if you encounter any problems.

Audio and microphone issues

Problem: It’s difficult to have a phone conversation when the other person can’t hear you clearly or you can’t hear them. Some early adopters reported issues with the Galaxy S3 microphone and found that signal strength was dropping immediately after calls. The speakerphone function hasn’t worked smoothly for some and a complete loss of audio has been reported in extreme cases. A firmware update was rolled out to fix this, so you shouldn’t be experiencing these issues anymore. If you are, then it may be down to a blockage, a setting, or even the noise reduction feature.

Solutions: Restarting the phone should temporarily resolve the issue, but that’s obviously not ideal so let’s try and find a permanent fix. Go to Settings > Accessibility and make sure Turn off all sounds is not checked to begin with. Now go to Settings > Sound and make sure your volume levels are correct and sound is turned on.

Hit Phone > Menu > Call settings > Additional settings and then uncheck Noise reduction. Some people have reported less echo and clearer calls with this turned off.
Take a look at the microphone hole on the bottom edge of your Galaxy S3. If it looks like there’s something stuck in there then that could be your issue. Be very careful when cleaning this. Try compressed air to blow it out first.

Overheating

Problem: Many users have reported problems with their Galaxy S3 overheating and sometimes even freezing or crashing as a result. The S3 is very thin with a big screen, a big battery, and a powerful set of internal components, so the more you use it, the hotter it will get. This generally only rears its head as an issue after prolonged gaming or if you do something else that’s graphically intensive. If your Galaxy S3 is getting very hot and crashing without intensive use, then you might have a hardware problem.

Solution: The obvious solution is to take a break for a few minutes and let the phone cool down. If you’ve been running something for hours, then it will inevitably heat up. If it is heating up on standby or with low levels of usage, then you should contact the seller or carrier and check if the hardware is faulty. You should be able to get a replacement handset if they confirm the problem.

Wi-Fi dropping or not detecting

Problem: Are you having trouble connecting to Wi-Fi networks? Maybe your S3 is connecting fine, but then dropping the connection later? There have been plenty of reports of troublesome Wi-Fi and for some people this is a wider Android issue, while for others it could be related to the router. Fear not, there are some things you can try on your S3.

Solution: Turn your phone off and then back on. The mantra of the IT professional does work, but it’s obviously not a permanent fix. You should also go to Settings > Wi-Fi and hit the menu button again to choose Advanced and make sure that Keep Wi-Fi on during sleep is set to Always. Most people with this issue are reporting that an over-the-air update fixed it, so if you are still having problems it is likely to do with your router. You could try an app like Wifi Analyzer and see if you can identify the problem.

Lag

Problem: When you buy a powerhouse like the Galaxy S3 you don’t expect any lag when you are navigating around. If you’re experiencing a slight delay when you hit the Home button or when you exit an app then it might be down to your settings. You should avoid using task killer apps and reboot your phone fairly regularly to clear memory.

Solution: Drag down the notifications bar at the top and switch off Power saving. It’s a useful feature for saving power, but it does introduce some slight lag. If your problem is related to the Home button, then S-Voice might be the culprit. Samsung has it set up so that a double tap on the Home button launches S-Voice, which can cause lag when you press the Home button. To get rid of it simply double tap the Home button to launch S-Voice and hit menu to access Settings and then uncheck Open via the home key.

The animations slow things down so you can always go into Settings > Developer options and change Window animation scale and Transition animation scale to .5x or even off.

Vibrating to music or audio

Problem: If you find that your Galaxy S3 is vibrating when you play music or when you use specific audio apps then you may well wonder why. Thankfully it’s an easy fix.

Solution: Go to Settings > Sound and make sure Auto haptic at the bottom is toggled off.

Copy and paste isn’t working

Problem: There have been quite a few reports of problems with the copy/paste feature on the S3. Some people are copying and then finding they have no option to paste and others are experiencing crashes when they try to paste copied text.

Solution: The solutions for this one are not ideal. You can factory reset the phone or you can root the device and clear the data from your clipboard. Sadly there’s no guarantee that the problem won’t return if you factory reset. Samsung is definitely aware of this issue, but it has not come up with a fix yet.

Smart stay doesn’t work

Problem: The Smart stay feature is designed to ensure that the screen does not turn off when you are looking at it. You’ll find it in Settings > Display and you can tick to turn it on. You’ll see an eye icon pop up in the notification bar occasionally and the S3 will use the front-facing camera to check that you’re still looking at the screen. If you are looking at the screen, it stays on, if you aren’t then it dims and turns off. How often it checks depends on your Screen timeout setting. A lot of people find that this feature doesn’t work for them at all.

Solution: Your face has to be well lit so the camera can see it. If you are in the dark or in shadow it simply won’t detect you and the screen will turn off. This feature is neat, but it doesn’t work well yet.
Workaround: Change your Screen timeout so that it doesn’t turn off so quickly.

Hightech-IT

Friday, December 7, 2012