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4:00:00 PM
valgeo
That is not a hyperbolic question designed to get headlines.
It's actually a serious question. Apparently, there are numerous reports
of iOS 6 Maps misdirecting users in need of medical care.
Buzzfeed reports that instead of taking a user to a clinic, the maps app took him to a "mobile home estate" next to an abandoned doctors office.
Healthcare IT News reports
that users are being directed to hospitals that have been shuttered for
years, the new app doesn't show hospitals that currently exist, and is
misdirecting patients searching for emergency rooms.
The Star Tribune reports that iOS 6 Maps direct patients to a hospital that was closed in 1985!
This is an epic failure on the part of Apple, and not just because a
favorite application has been replaced with a dog. This is also not the
case of cranky pundits using Apple as a punching bag.
Rather, this may be a case of criminal negligence. According to West's Encyclopedia of American Law,
criminal negligence is "The failure to use reasonable care to avoid
consequences that threaten or harm the safety of the public and that are
the foreseeable outcome of acting in a particular manner."
Millions of users have no idea that the mapping application changed
for the radically worse. They've been relying on iPhone maps for years,
and have become quite familiar with the general reliability of the Maps
app.
As users, they've been trained that when their phone says "upgrade
me," they do the upgrade. Even though many of them have no idea what new
features are in iOS 6, they just assumed that there'd be more and
better goodies.
There was no warning that the map application went from proven
production to barely alpha quality. There was no dialog telling users
that they're now using unproven software. There's no warning that tells
emergency patients (and their loving families) that they better confirm
directions using an alternate source because the map application is
borked.
Apple not only betrayed the trust of its customers, it put their
lives on the line because the company couldn't be bothered to put up a
warning dialog.
Apple has pulled some misguided stunts in the past, but never with this vast potential for grievous harm.
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